In this case, contact your Internet service provider to assign different names to both the networks. If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network.So, the PC should be on the 2.4GHz network. This printer supports only 2.4GHz network.Make sure the printer and the PC are connected to the same wireless network.I understand you are not able to print wirelessly. ![]()
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